Welcome to synnovai.com (the “Site”), owned and operated by Synnovai (“we,” “us,” or “our”). These Terms of Service (“Terms”) govern your access to and use of our Site and the consulting services we provide (collectively, the “Services”).
Please read these Terms carefully. By accessing our Site or engaging our Services, you agree to be bound by these Terms and our Privacy Policy (which addresses data privacy rights for residents in California, Virginia, Texas, and other applicable states). If you do not agree to these Terms, you may not use our Site or Services.
Synnovai provides consulting services in the field of business and non profit development, grant writing, and educational services. Our Services may include strategy sessions, reports, data analysis, and providing expert guidance and recommendations. All Services are detailed in a separate Scope of Work (SOW) or Client Agreement, which will be provided before the commencement of any project.
You understand and agree that we do not guarantee any specific outcome or result from the use of our Services. The recommendations and guidance we provide are based on our professional expertise and the information you provide. You are solely responsible for the implementation of our advice and the results thereof. Our role is to advise and consult; the ultimate success of your project depends on your own efforts and various market factors beyond our control.
To ensure the effectiveness of our Services, you agree to:
Both parties agree to keep all non-public information obtained from the other party (“Confidential Information”) in confidence. We will not disclose your Confidential Information to any third party without your prior written consent, except as required by law. Likewise, you agree not to disclose any of our proprietary methods, tools, or materials provided as part of the Services.
To the maximum extent permitted by law, Synnovai , ITS OWNERS, AND AFFILIATES SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, resulting from (a) your use of our Services or your inability to use our Services; (b) any decisions you make based on the advice or information provided.
In no event shall the aggregate liability of [Your Company Name] for all claims relating to the Services exceed the total amount of fees paid by you to us in the three (3) months immediately preceding the event giving rise to the claim.
We reserve the right to suspend or terminate your access to our Services at any time, with or without cause. You may terminate your engagement with us at any time, subject to the terms outlined in your specific Client Agreement, including any provisions regarding termination fees or notice periods.
These Terms shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law principles. The parties agree that the Federal Arbitration Act governs the interpretation and enforcement of this provision.
Any dispute arising out of or relating to these Terms, including the breach, termination, enforcement, interpretation, or validity thereof, shall be resolved by final and binding individual arbitration in Concord, CA before a single arbitrator. The arbitration shall be administered by the American Arbitration Association (AAA) in accordance with the Commercial Arbitration Rules. Judgment on the award rendered by the arbitrator may be entered in any court having jurisdiction thereof.
CLASS ACTION WAIVER: You and Synnovai agree that each may bring claims against the other only in your or its individual capacity and not as a plaintiff or class member in any purported class or representative proceeding.
We reserve the right to modify these Terms at any time. We will notify you of any changes by posting the new Terms on this Site. You are advised to review these Terms periodically for any changes. Your continued use of the Site or Services after the posting of changes constitutes your acceptance of such changes.
If you have any questions about these Terms, please contact us at:
THE SITE AND SERVICES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS, WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR COMPLETELY SECURE. WE MAKE NO WARRANTY REGARDING THE ACCURACY, TIMELINESS, TRUTHFULNESS, COMPLETENESS, OR RELIABILITY OF ANY CONTENT OBTAINED THROUGH THE SERVICES. YOUR USE OF THE SERVICES IS AT YOUR OWN RISK.
Under California Civil Code Section 1789.3, users of the Service from California are entitled to the following specific consumer rights notice: The Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs may be contacted in writing at 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834, or by telephone at (916) 445-1254 or (800) 952-5210. You may contact us at the address provided in Section 11 (Contact Us).
The terms set forth in this agreement shall not be construed to prohibit or restrict any party from making truthful statements or observations regarding our Services. You have the right to post, upload, share, or otherwise communicate your opinions and experiences, which may include reviews, complaints, or recommendations, on any interactive publicly available website or third-party site without penalty, so long as your statements are truthful and do not contain: (i) confidential information or trade secrets; (ii) false or misleading statements; (iii) libelous, harassing, abusive, obscene, vulgar, sexually explicit, or racially, sexually, or otherwise objectionable content; or (iv) content unrelated to our Services.
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